SEPHORA in Fairlawn, OH Open now

Reviews about SEPHORA

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  March 16, 2019, by Jennifer Quinn
  I must admit I've had several questionable experiences with Sephora in Summit Mall. The workers have ranged from completely uncaring in helping me to overly helpful as if they're watching me. Still, I am an avid user of Nars and so I've continued to go for this product. Yesterday, I went for my regular purchase and a new concern. My skin has begun to experience what I thought was acne bumps on my cheeks. I was referred to Todd to help me. Todd recommended a pricy product but this was after really looking at my skin and explaining why he felt this product would help. After one treatment my skin has visibly improved by nearly 50%. I am so thankful that Todd didn't just take an opportunity to waste my time and money. He instead assessed my concern and recommend a product that would really work. Although I shop for quality on a budget, I still want knowledgeable employees as well as great customer service which is always a plus. It's not uncommon to disregard my desire for good service in order to purchase quality products, so once I find both I really feel obligated to share my experience. As far as marketing on the front line interacting with customers Sephora could definitely use a new approach. Maybe Todd could retrain his fellow employees to make shopping at Summit Malls Sephora a pleasurable experience always.